Ep. 14 – Making omnichannel-ready experience maps – Yuri Vedenin

How can you make omnichannel-ready experience maps, instead of the fluffy abstract journey maps we’re used to seeing?

In this episode we hear from Yuri Vedenin, founder and CEO of UXPressia. He explores various user experience methods, such as customer journey maps, and how they can be best used to drive meaningful results in teams and products.

Together with Noz Urbina, they examine the nuances of effective user experience strategy, methods, and how to garner effective insights from research.